Don’t plug the power cable into a plug socket yet. is legally binding, which means that we are making promises to each other about the . It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. @Hannahman wrote:. SpeedVirgin media sent me a cheque when I didn’t return the router back. 2% on a yearly basis, driven by fixed and mobile service price rises. If you have any further queries or questions, please let us know. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Security matters. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. e. Manage Your Account. Simply press 1 when you get through to the automated menu, and you'll be put. totally mixed up text, email and the human operators - don't understand the English language. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. on 11-02-2023 11:36. Tuning in. Tuning in. An Ethernet cable – The. |. Steveiow. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. It’s because the reconnection team says the request cannot be processe. Hi, this is really on behalf of my 85 year old dad. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. The impossible task of fitting Virgin Media kit in the returns box . Select the correct HDMI input for your box. I guess the first lady I talked to misinterpreted it. If we decide to do this, we’ll let you know. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. . I've been asked to return my previous Stream box after cancelling then reactivating the service. We would like to show you a description here but the site won’t allow us. You can get in touch with the team on 0800 952 2302. You can also email [email protected] would like to show you a description here but the site won’t allow us. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Alternatively, visit virg. 2. Once we cancel we got a letter asking us to. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. Sell them. I have not received the return kit I was promised in order to return VM equipment. Please, expect a private message from me here shortly, so I can have a further look and help out. I guess the first lady I talked to misinterpreted it. so trying to explain anything to a human is. In which terminal I have to put the silver cap. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. 1. |. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. agreement. Stream from Virgin Media. c. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Please can you confirm that the £40 c. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. I trust the bill will be cancelled when the kit. Alternatively, you can take the kit to your local O2 store or your local recycling centre. 0 Kudos Reply. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. Switched. We would like to show you a description here but the site won’t allow us. hello007007 Posts: 149 Forumite. Each time promised either it will be collected by. Your experience matters. We would like to show you a description here but the site won’t allow us. At least 30Mbps download speeds in every room or £100 one-off credit. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. on 05-03-2022 19:10. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Home Phone. Virgin Media want their box back - i dont have it. The . Check the top-right corner of our forum and you. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Options. We would like to show you a description here but the site won’t allow us. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Options. Up to 3 WiFi Pods if needed. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. We would like to return it but we didn't a return box and now we are unsure what to do with it. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Hi Yicheng, Thanks for coming back to me on this one. Virgin Phone Switchover. Plug the cables into the Hub. On our wavelength In. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. and Virgin Media really have no CLUE what they telling people. Nobody welcomes a price increase, and we get that. Am a little weary that if we recycle the kit that we might get billed for not returning it. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 3 weeks ago. To return your equipment, simply click the link and follow the instructions. We would like to show you a description here but the site won’t allow us. Thank you both for your input and trying to help. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. What you get in your QuickStart pack depends on what Virgin Media services you ordered. QuickStart, set up and connections. scroll down to 'External wall box'). Up to 3 WiFi Pods if needed. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. It’s because the reconnection team says the request cannot be processe. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. I have today 11th feb had the same original email we need to collect your kit. . phil55. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. This model should not be allowed, or at least there should be a way to connect to a VM. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Security matters. An Ethernet cable – The. . My Virgin Media app: Requires compatible Android 7. We would like to show you a description here but the site won’t allow us. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. Joining in. . Also you might struggle TV wise. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Back a step. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Mobile. day. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Labels: My Account; hub 3. The tracking on Yodel says its still en-route. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. The collection date is 29 November. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Turn on and get connected. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. Virgin Mobile. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Virgin Media Help - Get help, tips and advice to m. If you possess a Virgin Media TV. Not solved either. Browse Virgin Media Virgin Media Community. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. 0 once you have your Quickstart box. correctly to the Virgin Media wall socket, please follow these instructions to get set up. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Step 3 - Label the box – a letter came with the. co. If you want a hand understanding our services, or how to do certain tasks, you’ve come. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. No setup fee is available on all bundles, broadband & phone, and broadband only packages. We would like to show you a description here but the site won’t allow us. There was no label in the box but searches revealed that I could recycle via. Just joined. You can, if you prefer, print your. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. When you see the ‘starting up’ screen, you can pull the tab out of the remote. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. However, I received a text message saying that I did not schedule a return yet. but it doesn't work - 5285247. Returning a V6 box. Within that letter or email, we’ll also include information about any other changes we’re. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Virgin Mobile. . 1. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. Please DM me and deal with this properly. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. SpeedWe would like to show you a description here but the site won’t allow us. Manage Your. . Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. I'm sorry to hear there is some confusion with your return kit. You’ll then be able to use your same old phone to make. Forum; Apps. Further exclusions & legal stuff apply. hi. Step 4. Account - Mobile. I would like to take a look on your behalf. If we need to send you some new equipment or book an engineer. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. And we know our customers, like you, are too. Virgin Media services are only available in eligible Virgin Media network areas. In your Stream kit you’ll find everything you need to get the Stream box up and running. Then today i get an email asking to return it, well thats a bit hard now. If you're leaving Virgin Media, it will send you a postal. Could you give le and orientation?. Networking and WiFi. If you don't pay that bill then it's just like any other bill from any other company. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. in the box it gives. . richardsch. We would like to show you a description here but the site won’t allow us. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. So thats what i did. This promotion means you won’t pay the usual setup fee of £35. Virgin Media Forums Agent Carley 0 Kudos Reply. Options. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. . Virgin Mobile. I am going to send you a private message. Step by step guide to installing your Virgin Media broadband and Hub 3. Stay safe online. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. . . Manage Your Account. You can of course order your own here if you can return it to. 554bn, inching up 0. Most QuickStart kits have just 6 cables, connectors and powerlines to. Or stream, control and manage. In December, VM offered to upgrade to Hub 5, and I accepted it. For my surprise, in the package of the hub 5, was another package to return the hub 4. I recently signed up for Virgin Broadband. We would like to show you a description here but the site won’t allow us. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Networking and WiFi. We would like to show you a description here but the site won’t allow us. Options. 2 July 2015 at 2:05PM in Phones & TV. All VM Shops in London have been closed (I wrongly thought i coul. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Connect the Hub’s power cable with the blue tab. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. on 25-11-2022 12:11. walthamyank. Hi, Just recently upgraded from Tivo 500GB box to TV360. Today I have received an email and a text message regarding the return of my equipment and that. Hi Kath, Thank you for your reply. When can - 5311065 - 2. You can contact us to discuss your O2 mobile products and services. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. . Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. My parents recently swapped their Tivo for a V6. Within that letter or email, we’ll also include information about any other changes we’re. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. . Hi, Apparently I'm only being sent a box to return my router. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Returning Kit. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. 28 December 2011 at 1:11PM. Any returns emails are automated and will contain any equipment that you have registered to. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. Virgin Media Verified account. Your experience matters. Get the Hub ready by connecting the wires. Options. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Over the last year we’ve managed the collection and return of more than 2. Alessandro Volta In response to MattL3. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Networking and WiFi. The Stream remote. Then enter your email address, and click on email me my new label and follow the instructions. Virgin Media. 5. That’s because while you're with us, you rent your kit, rather than own it. Update: Steve the virgin media guy came today and took the router. Phone. I have also been reminded each. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. If you cancel your service, you will need to return your kit to Virgin Media. Home Phone. We would like to show you a description here but the site won’t allow us. 0 Kudos. byrnesv. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. SpeedReturning your Virgin Media kit VirginMedia. Browse Virgin Media Virgin Media Community. Reply. on 23-12-2021 17:18 sorry if in wrong place. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Working hard to help connect the nation, shop our offers and order online. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. The new fibre phone line is designed to work with the same phones as the old copper line. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. QuickStart, set up and connections. 00 am this morning I get a text and email asking me to please return unused equipment. I have not received the return kit I was promised in order to return VM equipment. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. They have just told me to take it to a recycling centre. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Options. they can only follow a scripts. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. isn't big enough to take th. 35 minutes ago. My Virgin Media app: Requires compatible Android 7. Stream from Virgin Media. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. I'm sure they would have charged me if I was out when they arrived. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. In the event you change service or close your account, it's important that you return any equipment to us. Switched. Forum Team 10 Views Message 2 of 2 Flag for a. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. I had previously informed a virgin staff member about this via webchat but I still keep. . the enevolope they send is free. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. Please look out for the purple envelope in the top right of your scre. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Entertain me;. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Manage Your Account. However, despite my attempt to request for the return kit to be deli. That’s because while you're with us, you rent your kit, rather than own it. Manage Your Account. . It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. 12K; 225; 463; Natalie_L. Returning hub 4. in the box it gives you a returns label to post the old kit back. returns. We have also have a virgin media broadband and tv package and we have a hub 3. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. We would like to show you a description here but the site won’t allow us. Normally, we ask you to return your kit. however, I have a splitter with 4 connection. Keep getting emails from virgin asking me to return old kit. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. You have arranged to pick up your equipment on three occasions.